11 Ways to Make Sure You Aren't Being Taken Advantage of
Smooth running IT is something that many of us want to take for granted—unless it breaks down, we don’t really want to think about it. By outsourcing your IT to a managed service provider like Sure Systems, IT lapses will be the farthest thing from your mind. But how do you choose the best MSP for your business? Here are a few things to consider when making sure that you aren’t being taken advantage of with your managed service provider.
A good MSP will work with you to determine your IT needs. You shouldn’t have to worry about what the cloud is, whether or not you need a virtual private network, or if your software is up to date. A reputable MSP can look at your business and respond to your specific IT needs, leaving you to the most important part of your business—running your company.
Don’t Lose Control
While you want your MSP to take care of all of your IT breakdowns, you don’t want to hand over the wheel. If a relationship sours, you can’t have your IT infrastructure held for ransom by a hostile managed service provider. It all comes down to trust—before you enter into an agreement, make sure that you feel comfortable with and trust your MSP partner. Minor IT headaches can become migraines if lose control of your IT.
Get Value for Your Money
You may find the cheapest MSP out there, but is that the best way to go? Putting a cost on your IT security is impossible. Think about how you would deal with a business stoppage due to an IT failure and budget accordingly, but be wary of the lowest-cost provider. Low-cost MSPs usually mean low-cost IT professionals and under-skilled workers, and you don’t want the lowest common denominator looking after your IT security.
Agree to Agree
Once you have chosen a reputable MSP, make sure that you have an agreement in place. Establish when regular maintenance will be completed, and that corrective maintenance will be done promptly. This will obligate your MSP to stay on task and makes it harder for them to cut corners. Make sure that the terms are clear to everyone involved.
Make sure you know the terms of your MSP agreement. The last thing you want to find is that your MSP has sub-contracted your IT needs to an inferior company, or that there are steep penalties for canceling the agreement if things go south. This comes down to trust, which is integral to a durable business relationship.
Partner With Your MSP
Make sure that you establish a relationship with your MSP, and that you trust them. You don’t need to speak with your MSP every day—if they are doing their job, you shouldn’t have to. But you do need to know that your MSP is your partner, not just a vendor. If your MSP is constantly trying to upsell you or add services that you don’t need, you should start looking for a new MSP.
You wouldn’t just hand the keys to your business to a stranger. When you hire an MSP, you should feel confident that they have your best interests at heart, and you should feel that they will be loyal to you and your enterprise. Your MSP shouldn’t be focused on the short-term, but on how your IT will remain robust into the future.
Look for Loyalty
The ideal MSP is one that will grow and adapt as your business grows and adapts. Your MSP should constantly be working behind the scenes to keep your business safe and your information secure. In addition, your MSP should be able to make recommendations that work for your company and help to make your business stronger.
Trust is built on good communication. The relationship between a company and their MSP is a collaboration, not a one-off transaction. The health of your IT services is just one part of your business—a dependable MSP can look at how your IT can bolster your business activities and make them stronger.
As your business grows, your IT needs may increase. A trustworthy MSP is able to offer you the services you need when you need them. You shouldn’t be paying for IT services that you aren’t using; on the other hand, you should have quick access to IT solutions when you need them implemented. Your MSP needs to be as flexible as your business in order for it to be useful.
Your IT shouldn’t just work, it should work to your advantage. To make sure that this is happening, you should go with an MSP that has been around for a while. Upstart IT companies and MSPs may talk the talk, but may not be able to walk the walk. Get some recommendations or ask who else your MSP represents to get an idea of your MSP’s level of experience.
Call Sure Systems today to see why our client’s best interests are at the forefront of all we do. At Sure Systems, you can be certain that we care about your business, and that we take pride in fostering sound and effective partnerships with our clients. Don’t be taken advantage of by an inferior MSP—let Sure Systems put your mind at ease, and take it for granted that your IT is solid, secure and future-ready.