Why Preparation is Key to Changes in I.T. - What to Know

As many are aware, technology has been growing rapidly. For businesses, being up-to-date with technology can mean that they have access to new customers. However, saying that being up-to-date in technology is not easy is an understatement.

Your business may stretch its resources thin and frustrate the employees forcing new procedures into your company. When this change does occur, will you wish for the good old days, or will you take the chance and upgrade as necessary? This decision is vital to the survival of your company. If you do plan to upgrade, here are some tips and tricks, and things you'll have to be aware of:

Documentation is Important

If you're implementing something substantial and new, such as a massive change in your network, it must be documented. Whatever change you apply, documentation provides a way for you to keep track of whats going on during implementation.

Everything from who is responsible for specific tasks to who are configuring what should be in the documentation. Without this, you'll have no idea where to start if an error occurs during the setup process. Without documentation, you will end up spending more time than you need to in solving mistakes.

Here are some examples of what should be documented:

  • Any hardware or software acquisitions and warranties must be documented. Licenses, product keys, model, and serial codes all should be included as well.

  • The 'who did what' must also be recorded.

  • Any select options or unique configurations cannot be missed out.

  • Don't forget to include the person you can ask if a specific error occurs. This information usually depends on the type of project, and the way it is documented depends on the IT department.

As a side note, the documentation of a network will be different from the documentations of implementing new software.

Be Ready for Resistance

With any change, there will be some push back, especially in the corporate world where your employees are used to doing things a certain way. Introducing a new way to do things will cause some if not all of your employees to question your actions. They can argue that it isn't necessary or the new procedure doesn't make any sense.

Some may even see the method as something more complicated. In such situations, it would help if you addressed all their delusions and educate them properly. Over time, as they use the new procedure, they will realize how it has solved the problems they never knew even existed. An example would be the hassle of going to punch time in and out. Updated with a mobile application to check-in and out, automatically, they don't have to worry about that anymore.

The truth is, any change an employee faces will seem like a disruption to their daily routine. To an employee who has been doing the same thing for many years, it is reasonable to resist change. Employees want to do well, and new procedures might make them think that they're going to do worse because they aren't used to it.

Your job is to educate and teach them how this change will help them do better. Make it known that everyone has to work together and put in the effort to change. Show them how it benefits the company as a whole, and how it will help them as individuals as well. If you do this correctly, your employees will start to accept the new change and slowly adapt.

If done well, employees will end up trusting you more, and any future changes will become easier. Though it is not easy at first, any upgrades are well worth the effort.

If you’re looking for a professional IT support company, Sure Systems is your best option. Get in touch with us today to see how we can help.